Shipping Policy

1. Delivery Coverage

Tenat currently delivers only within Ibrahimpatnam, Telangana – 501506.

2. Delivery Time

Average delivery time: 10–30 minutes.

Delivery times may vary due to traffic, weather, or availability of riders.

3. Delivery Charges

Delivery charges depend on distance, order value, and surge conditions (if applicable).

4. Failed Delivery Conditions

A delivery will be marked as failed if:

The customer is unreachable

Incorrect address is provided

Customer does not respond for 5 minutes

Customer refuses the order without valid reason

Failed deliveries caused by the customer are non-refundable.

5. Partner Stores

Products are delivered from partnered supermarkets.
If an item becomes unavailable, it may be cancelled or replaced with user approval.

6. Contact for Delivery Issues

📞 6281107633
📧 tenatofficial@gmail.com