Return and Refund Policy

No Return / No Exchange Policy

Most grocery items cannot be returned or exchanged due to hygiene and safety reasons.

Returns/Refunds Allowed ONLY For:

(You must raise the issue within 24 hours of delivery with photos/videos)

Wrong item delivered

Damaged or leaked item

Expired product

Missing items

These are the only valid reasons for refunds.

Non-Returnable Items

(except when damaged/wrong/expired)

Fruits & vegetables

Dairy products

Frozen/meat items

Bakery products

Personal hygiene items

Household consumables

Any opened/used product

Refund Timelines

Refund to original payment method: 2–7 working days

Tenat Wallet refund (if enabled): Instant

Order Cancellation Policy

Customer can cancel an order before packing begins.

Cancellation is not allowed after a rider is assigned.

If Tenat cancels an order, the refund is initiated automatically.

Contact for Refund Issues

📞 6281107633
📧 tenatofficial@gmail.com